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Got a lot of questions?
Good thing we have plenty of answers.

Technical Problems

Why did my action not send? There's a problem with my export etc.

Sending actions and configuring campaigns

My actions are blocked
First check that your daily quotas are not at 0 and that your extension is active with a kedInotherwiseactions won't. If the problem persists, ia the chat from your ProspectIn CRM. As a reminder, your extension must be enabled with a LinkedIn tab open for your actions to be performed.
I am unable to send any messages to my prospects
Verify that you are not trying to send a message to a prospect with whom you are not yet connected (i.e. who is already in your network). If this is the case you must choose the "Connection" tab and not the "Message" tab because LinkedIn does not allow to send messages to people with whom you are not connected
I cannot access the back office (i.e. ProspectIn CRM)
If a pink screen loads indefinitely prompting you to open a LinkedIn tab whereas the tab is in fact open, try disconnecting from LinkedIn and logging back in. If the problem persists, contact us. 👩 💻
Prospects do not go the next step of my scenario
Scenario delays work as follows: When you perform a standard "visit / connect / message" scenario with a delay of 1 day between actions, a script that runs 2x a day (1pm and 1am) analyzes when the last action was executed, to determine whether the prospect needs to go to the next step or not. If, at the time of the script, the last action was performed less than 24 hours ago, then the prospect won't go to the next step. So for example, if it's been 23 hours that the action was last executed at the time of the script, the prospect won't go to the next step 1h after the script was run, but 13h after, when the second script is run. This may explains why the time intervals sometimes exceed more than 1 day.

Export and extension

I cannot export more than 1000 prospects
You can export as many profiles as you want in the CRM. However, LinkedIn limits search results displays to 1,000. It won't be possible to export more than 1,000 leads per search (up to 2,500 if you have Sales Navigator). If your search includes more than 1,000 results, try and split it into several smaller searches to export of your leads.
I can't change the number of profiles I would like to export via the export pop-up
This problem may arise if you're using 2 screens or more. You just have to switch the tab/window on your main screen to resolve this problem.
I performed an export, but none of the prospects were exported into the back-office
When you perform a search via LinkedIn and export prospects from this search, our tool will "scan" the different profiles in order to retrieve their information. When the export is finished, our tool automatically saves where it stopped the "scan", in order to pick up where it left off last time so as not to create duplicates in exports. When you try to export profiles from a search that you have already carried out, if you have already reached the end of the search the first time, the tool won't have any profiles to scan.

Do you have a specific question?

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